Privacy policy

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· Who we share information with

· How to complain

Contact details

Email

admin@informedhub.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

· Names and contact details

· Occupation

· Payment details (including card or bank information for transfers and direct debits)

· Transaction data (including details about payments to and from you and details of products and services you have purchased)

· Usage data (including information about how you interact with and use our website, products and services)

· Information relating to compliments or complaints

· Account access information

· Website user information

We collect or use the following personal information for the operation of client or customer accounts:

· Names and contact details

· Purchase or service history

· Account information, including registration details

· Information used for security purposes

· Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

· Profile information

· Marketing preferences

· Purchase or account history

· Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

· Names and contact details

· Account information

· Purchase or service history

· Photographs

· Relevant information from previous investigations

· Customer or client accounts and records

· Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Information such as name, date of birth, occupation, professional registration numbers, form of ID and email will be required for individuals to become verified users of the InforMed platform ensuring only UK registered healthcare professionals are members of the platform and allow them to use the service

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Information such as name, date of birth, occupation, professional registration numbers, form of ID and email will be required for individuals to become verified users of the InforMed platform ensuring only UK registered healthcare professionals are members of the platform and allow them to use the service

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  All the information used will be needed in order verify users and to generate the accounts for users to be able to utilise the InforMed platform and its services

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  If there are complaints regarding other users that are serious and could potentially lead to fitness to practice investigations by their relevant regulatory body (GPhC,GMC, NMC etc) then personal information that has been collected about the alleged user will be forwarded over to regulatory bodies to help with the investigation process. Additionally, when complaints are made about the experience of the platform we can use the personal information to see if there is a trend for certain professions or for one individual and respond back to them using their contact details.

Where we get personal information from

We collect personal information from two sources:

·         Directly from you when you complete forms, register for an account, contact us, or use the platform.

·         From healthcare professional regulatory bodies in order to verify your eligibility to use InforMed. We check your registration against the publicly available registers maintained by UK healthcare regulators, including the General Medical Council (GMC), General Pharmaceutical Council (GPhC), Nursing and Midwifery Council (NMC) and others. We do this using each regulator's official register lookup or API where available. The information we obtain may include your registration number, registration status, professional title, specialty, and any publicly recorded restrictions or conditions on your practice.

Our lawful justification for this verification is legitimate interest. This specifically pertains to our commitment to restricting access to the platform exclusively to verified healthcare professionals seeking regulated peer clinical advice, as well as the corresponding assurance for users that their peers are appropriately registered.

How long we keep information

Personal information is stored until account deletion.

For inactive accounts, data will be retained for 1 year prior to deletion of the user account and personal details

Who we share information with

Others we share personal information with

· Regulatory authorities

· Organisations we’re legally obliged to share personal information with

· Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

May 2026